VAT Exemption

If you have a long-term illness or disability, you may be entitled to buy your walking aid completely free of VAT. This is a UK government relief — not a discount or promotion — and it can save you 20% on qualifying products.

Who Qualifies?

You are eligible for VAT relief if you have a physical or mental impairment that has a long-term and substantial adverse effect on your ability to carry out everyday activities, or if you have a condition that is medically treated as a chronic sickness. This includes conditions such as arthritis, Parkinson’s disease, MS, and many others.

You do not need a doctor’s letter, a referral, or any formal documentation. You simply need to confirm your eligibility honestly at checkout.

How It Works at Checkout

When you reach the checkout, you will see an option to claim VAT exemption. Tick the box, enter your name and the nature of your condition or disability, and the VAT will be automatically removed from your order total. It takes seconds.

By completing the declaration, you are confirming that you meet the eligibility criteria under UK VAT law. We are required to keep a record of this declaration for HMRC purposes.

Which Products Qualify?

All rollators, tri walkers, and walking frames sold on Walking Aids Direct are eligible for VAT relief when purchased by a qualifying individual. Accessories may vary — if you are unsure whether a specific item qualifies, please contact us before ordering.

Buying on Behalf of Someone Else

If you are purchasing on behalf of a family member or someone in your care who has a qualifying condition, you can still claim VAT exemption. Simply enter their name and condition during the checkout declaration.

Charities and Care Homes

Eligible charities purchasing goods for the use of disabled individuals may also qualify for VAT relief. Please contact us directly at hello@walkingaidsdirect.com before placing your order so we can ensure the correct process is followed.

Not Sure If You Qualify?

If you are uncertain whether your condition qualifies, you can read more on the GOV.UK VAT relief guidance page, or get in touch with us and we will do our best to help.

Please note: It is a criminal offence to make a false declaration to obtain VAT relief. We trust our customers to complete this declaration honestly.