Contact Us
Got a question about a product, need help choosing the right walking aid, or want to check on an existing order? We’re here to help. Walking Aids Direct is operated by East Riding Limited — a family-run business based in East Yorkshire. When you contact us, you speak to a real person who knows the products.
Get in Touch
Email
hello@walkingaidsdirect.com
Phone
01405 947340
We aim to respond to all enquiries within one working day. If your query is about an existing order, please include your order number when you get in touch.
Our Address
East Riding Limited T/As Walking Aids Direct
8 Victoria Street
Goole
East Yorkshire
DN14 5DZ
United Kingdom
Company Registration No: 10350135
VAT No: GB 258415686
Product Advice
Not sure which rollator or walking aid is right for you or a family member? Email us with a few details — height, weight, intended use, terrain — and we’ll point you in the right direction.
Orders & Delivery
For queries about an existing order, dispatch times, or tracking, please email us with your order number and we’ll get back to you promptly.
Returns & Warranty
If you need to return an item or make a warranty claim, please review our Returns Policy first, then get in touch with your order details and we’ll guide you through the process.
Care Homes & Charities
We regularly supply care homes, NHS organisations, and registered charities. If you are purchasing on behalf of an organisation and would like to discuss pricing, VAT exemption, or bulk orders, please contact us directly at hello@walkingaidsdirect.com.