If you have a long-term illness or disability, you may be entitled to buy mobility aids without paying VAT — saving you 20% on your purchase. This is one of the most valuable but least understood benefits available to UK buyers.
Who Qualifies?
You qualify for VAT exemption if you have a chronic illness or a physical or mental disability. This includes conditions like arthritis, COPD, heart conditions, Parkinson’s disease, multiple sclerosis, mobility impairments following surgery, and many more. Age alone does not qualify you — there must be an underlying condition.
The relief also applies if you’re buying on behalf of someone who qualifies (for example, a family member purchasing a rollator for an elderly parent with arthritis).
What Products Are Eligible?
All of our mobility products qualify for VAT exemption. This includes rollators, tri walkers, walking frames, crutches, walking sticks and canes, indoor trolleys, and accessories purchased for use by a person with a qualifying condition.
How Does It Work at Checkout?
At checkout, you’ll see an option to declare VAT exemption. You simply tick the box and provide a brief description of the qualifying condition. That’s it — the 20% VAT is removed from your order total immediately.
You do not need to provide proof at the time of purchase. There is no form to fill in, no doctor’s note, and no disability certificate required. It is a self-declaration based on trust. However, making a false declaration is a criminal offence under UK law, so it must only be used by those who genuinely qualify.
How Much Can You Save?
VAT exemption saves 20% on the total price. For example, a Puma Air Off Road Rollator at £219 would cost £182.50 with VAT removed. A Panda Royal Carbon Fibre at £395 drops to £329.17. On higher-value items, the saving is significant.
Does It Apply to Accessories?
Yes, accessories purchased for use by a qualifying person are also eligible. This includes items like crutch holders, padded seats, travel bags, and replacement tips.
Charities and Care Homes
Charities purchasing mobility aids for disabled people can also claim VAT exemption. Care homes buying equipment for residents with qualifying conditions may be eligible too. If you’re buying in bulk for an organisation, get in touch and we’ll help with the process.
Common Questions
Can I claim VAT back after purchasing at full price? If you forgot to declare at checkout, contact us within 14 days and we can adjust the invoice and refund the difference.
Does age count as a qualifying condition? No. Being elderly doesn’t automatically qualify you. There must be an underlying chronic illness or disability.
Can a family member declare on my behalf? Yes, as long as the product is for use by the person with the qualifying condition.
For more detail on the rules, see GOV.UK: VAT relief for disabled people. Browse our full product range — VAT exemption applies to every product we sell.