How Ordering Works
Buying a walking aid is a big decision. We want to make sure you feel confident at every step — from browsing to having it at your door. Here’s exactly what happens when you place an order with us.
Choosing Your Product
Every product page includes full specifications — weight capacity, dimensions, seat height, folded size — so you can compare properly before you buy. If you’re not sure which model suits you best, drop us an email at hello@walkingaidsdirect.com with a few details and we’ll point you in the right direction.
Placing Your Order
Add your item to the basket and head to checkout. You’ll enter your delivery address and payment details — we accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is taken in full at the point of order.
If you have a long-term health condition or disability, you can claim VAT exemption at checkout — just tick the box and complete a short declaration. This removes 20% from your order total instantly. Find out more about VAT exemption.
Order Confirmation
Once your order is placed and payment clears, you’ll receive a confirmation email. That’s the point at which our agreement becomes binding — we’re committed to getting your order to you, and you’re committed to the purchase.
If there’s ever a problem — a pricing error, a stock issue, anything unusual — we’ll contact you by email straight away and give you the option to proceed at the correct price or cancel for a full refund. We won’t just take your money and figure it out later.
After You Order
Your order is typically processed the next working day and delivered within 3 to 7 working days. See our full delivery information.
If you need to cancel or return your order, you have 14 days from delivery to do so. See our returns policy.
Got a question before you order? Get in touch — we’re happy to help.